Internet Help

TROUBLESHOOTING FOR DIAL-UP AND HIGH-SPEED DSL INTERNET SERVICES

If you feel uncomfortable doing any of the steps below, please call our Technical Support 24/7 at 1.866.380.TECH (8324).

DIAL-UP CUSTOMERS

If you cannot connect:

• Make sure the phone line is connected to the jack in the wall and is secure in the back of your computer.
• Can you hear dial tone when the computer is dialing? If no, check the jack for dial tone. Do this by plugging a regular phone into the jack and listening for dial tone. If there is no dial tone, call G-Tel’s Technical Support.
• Have you changed your password? If yes, call our Technical Support. We have to make sure that it has been reset on the server.

DSL CUSTOMERS

If you get a dialogue box that says "UNABLE TO FIND SERVER" or "PAGE CANNOT BE DISPLAYED":

Check modem light status:

• If there are no lights on your modem, make sure the power switch on the back of the modem is turned on. Also make sure that the modem is plugged into a working electrical outlet.
• If the DSL or ADSL light is flashing, call G-Tel’s Tech support. This may happen if you have recently moved the modem.
• If all lights are solid, shut the modem down, and router (if applicable), and then PC. Reboot (turn on) modem, router (if applicable) and PC, in that order.

Copper Customers:

• Check to be sure that all cables are connected (phone line from jack to modem, Ethernet cable from modem to computer, power to the modem).

Fiber Customers:

• Check to be sure that all cables are connected (Ethernet cable from jack to ONT port on back of modem, Ethernet cable from modem to computer, power to the modem).

If you have done all of the above and still cannot connect, call G-Tel Technical Support at 1.866.380.TECH (8324).