Cable Help

Analog Cable: Snowy Picture

Make sure your connections are tight on the back of your set (especially if you have moved your set recently).

Check all TV’s in the house, is the snowy picture on all sets or just one. If you have added your own cable runs or splitters, they may not be compatible with our service.

Unhook other equipment (VCR, DVD, video games, etc.) and take our cable feed directly to your TV set. If picture clears up, then the trouble lies with your own equipment.

Digital Cable (IPTV):

If your TV screen is snowy, blue, says “No Signal”, or any similar message, you are most likely on the wrong input. Using your TV remote, check to be sure you are on the correct input for your Set Top Box. This was explained to you at the time of the install. If you have any questions about your input, please call our trouble line at 537.HELP.

If your picture is tiling, freezing or if you receive any errors on your screen, using your IPTV Universal remote, press the Home button (located above the stop button). This will refresh the signal to the Set Top Box.

• If this does not fix the problem, you will need to power cycle the Set Top Box. This can be done by unplugging the power from the back of the Set Top Box, or from the wall. When the power has been disconnected, plug the box back in and wait for it to completely boot. You may be prompted to enter your password, (which is defaulted to 1234) then press OK. Video should be restored.

If none of these solutions restore your video stream, please contact our business office Monday-Thursday 8AM-4:30PM and Friday 9AM-4:30PM, or call our Technical Support after hours at 1-866-380-TECH (8324).

POWER OUTAGES:

Even if you have power at home, we may not have power feeding the remote that your cable service is fed out of.

If your cable is out, and you do have power, our help line for outages is 537.HELP (4357).

Digital Cable – If you have recently lost power, you may need to reboot your digital boxes or re-enter your password. All passwords are defaulted to 1 2 3 4 unless changed by the customer. Press the STB button on your Set Top Box remote (located below the red power button) then 1 2 3 4, and then ‘OK’.

If the STB is not asking for a password and/or you see an error message on your screen, you may need to unplug the power from the Set Top Box and plug it back in, do this only once. This will reboot the box. If you still do not have video, call our help line at 537.HELP (4357).